Criticism is something we can avoid easily by saying nothing, doing nothing, and being nothing.
Aristotle Growth is painful. Change is painful. But NOTHING is as painful as being stuck in a place you don't want to be.
A customer is the most important visitor on our premises. He is not dependent on us - we are dependent on him. He is not an outsider in our business - he is a part of it. We are not doing him a favor by serving him... He is doing us a favor by giving us the opportunity to do so.
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September 2016
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